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Two-Way SMS


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Carolyn Clyde

Have the ability to send a text message to a client, and they can text you back.

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Activity Newest / Oldest

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Michael Pierce

Not only 1 to 1 but team members as well. We need to be able to include members based on the need. It should be registered with the client so we have all the convos


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Matt

Merged with: Two-Way SMS & Voice feature or integration

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Drew Adkins

We would love a way to have two way SMS and voice on the platform, it would make SuiteDash perfect.


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Drew Adkins

This is an absolute must, as our business grows keeping track of calls and texts to our clients is getting harder and will eventually push us away from SuiteDash. I also want to suggest VOIP as well. If you don’t plan on implementing your own, atleast allow an integration with an existing SIP provider or something like twilio or RingCentral.


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JB

This is a deal killer for me. It looks like it has been in progress for 2 years now. :( I hope I get notified when this feature is available so I can consider this CRM again in the future.


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Greg

Will we have the ability to use SMS for marketing automation too?

I'd like to be able to use email in conjunction with SMS in these workflows to guide prospects down the sales funnel.


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Crystal Franklin

Can you add integration for Telnyx - telnyx.com/ within the system to give another option other than twillio


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Wyatt Kneaper

Please!


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Michael Slater

I have a client using Close.io that support two-way SMS with Twilio integration. This will be an easier transition once this functionality is in place.


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deborah Okane

THIS would be huge for my business


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Louis Gleason

I would love sms chat through the platform. Maybe integration with SMS-IT.


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Chris Hervochon, CPA, CVA

Is there any documentation on how to setup the 2-way SMS and where to access it from? I've got my Twilio connected, but I can't seem to find where or how I would send or receive a one-off text with a client.


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Jennyfer M.

Or integration with other VoIPs that take SMS like line2


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Matthew Sheeks

Now that 2-way SMS is working with Twilio, why not a full on VOIP telephony solution?


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A E

For my customers, they need to see all of their correspondence (live chat, text and emails) with a contact in one unified list.

This enables them to look at the history of all correspondence to measure and improve in their business.

Without this, they are forced to look through a variety of sources to see their correspondence. This is error prone and tedious especially if you have a large staff.

I see this is "In Progress." But, it is not mentioned on the Roadmap here:

suitedash.com/roadmap/

Could someone please let us know if this is still "In Progress." If it is, could we please be updated on the expected delivery date?

Thanks!


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Scott

Please integrate with Txtria. It's just as good as Twilio and much less expensive. I used Twilio for many year before switching. txtria.com/


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Carolyn Clyde

Scott I agree with you. I use Txtria in other applications also and it is much cheaper.


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Annette Spears

It is exciting to see that this implementation on the horizon. Thank you so much. Grateful and looking forward to you.


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Loulu Lima

@Mike, great to see this is in progress. Will we be able to use our existing platforms like google voice or phone.com?


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Mike

Status changed to: In progress

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ongun çakal

twillio integration can be good solution.


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Mike

Status changed to: Planned