Have the ability to send a text message to a client, and they can text you back.
I would love sms chat through the platform. Maybe integration with SMS-IT.
Is there any documentation on how to setup the 2-way SMS and where to access it from? I've got my Twilio connected, but I can't seem to find where or how I would send or receive a one-off text with a client.
Now that 2-way SMS is working with Twilio, why not a full on VOIP telephony solution?
For my customers, they need to see all of their correspondence (live chat, text and emails) with a contact in one unified list.
This enables them to look at the history of all correspondence to measure and improve in their business.
Without this, they are forced to look through a variety of sources to see their correspondence. This is error prone and tedious especially if you have a large staff.
I see this is "In Progress." But, it is not mentioned on the Roadmap here:
Could someone please let us know if this is still "In Progress." If it is, could we please be updated on the expected delivery date?
Scott I agree with you. I use Txtria in other applications also and it is much cheaper.
It is exciting to see that this implementation on the horizon. Thank you so much. Grateful and looking forward to you.
@Mike, great to see this is in progress. Will we be able to use our existing platforms like google voice or phone.com?